Shipping policy
Shipping Policy
Kerrisons Luxury Candles currently delivers to customers within the United Kingdom.
Shipping rates
Available shipping options and charges are calculated and displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the products ordered, their weight and the delivery service available for your order.
Some products may qualify for free delivery when the applicable free-delivery threshold shown at checkout is met.
Delivery times
Estimated delivery times are displayed at checkout where available.
Delivery times may vary depending on the product, supplier, carrier and destination. Where products are supplied through our fulfilment partners, delivery times may also depend on their processing and dispatch arrangements.
Any delivery time shown at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Order processing
Orders are normally processed after successful payment.
Some products may be dispatched separately if they are supplied from different fulfilment locations. If your order contains products from different suppliers, you may receive more than one delivery.
Delivery problems
If your order has not arrived within the estimated delivery period, please contact us using the contact details provided on our website.
If your order arrives damaged, faulty or with the wrong product, please contact us as soon as possible and provide details of the issue. We will work with you to resolve the problem in accordance with your statutory consumer rights.
Delays outside our control
Delivery may occasionally be delayed by circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption or other unforeseen events.
We will take reasonable steps to assist with delivery issues and keep you informed where appropriate.
UK delivery only
We currently accept orders for delivery within the United Kingdom only. Orders requesting delivery outside the United Kingdom may not be accepted or may be cancelled and refunded.
Returns
For information about cancellations, returns and refunds, please see our Returns and Refunds Policy.
Nothing in this Shipping Policy affects your statutory rights as a consumer.