Terms of service
Terms of Service
These Terms of Service apply to purchases made through Kerrisons Luxury Candles.
By placing an order through our online store, you agree to these Terms of Service. Please read them carefully before placing an order.
About our products
We sell candles and home fragrance products through our online store. Product descriptions, images and specifications are provided to help you make an informed purchase. We aim to ensure that product information is accurate and up to date, but colours and appearance may vary slightly depending on your screen and the individual product.
Product availability
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include offering an alternative product or providing a refund.
Prices
All prices shown on our store are in British pounds (£) unless otherwise stated.
We reserve the right to change prices, product information and availability at any time. Any price change will not affect an order that we have already accepted.
Orders and payment
When you place an order, you are making an offer to purchase the products in your basket. An order is accepted when we confirm that it has been accepted for processing.
Payment must be successfully completed before an order can be processed.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, pricing errors, product availability issues or technical errors. If we cancel an order after payment has been taken, we will provide a refund.
Delivery
We currently sell and deliver to customers within the United Kingdom.
Delivery times and shipping charges are shown during checkout where applicable. Delivery times are estimates and may vary depending on the product, supplier, carrier and circumstances outside our reasonable control.
We are not responsible for delays caused by events outside our reasonable control, although we will take reasonable steps to assist with delivery issues.
Returns and refunds
Our Returns and Refunds Policy explains your cancellation rights, return conditions and how refunds are handled.
Nothing in these Terms of Service affects your statutory rights as a consumer.
Damaged, faulty or incorrect products
If you receive a product that is damaged, faulty or incorrect, please contact us as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Intellectual property
All content on this website, including text, images, graphics, logos and other materials, is protected by applicable intellectual property rights unless otherwise stated.
You may use the website for personal and lawful purposes only. You must not reproduce, copy, distribute or commercially exploit our website content without permission.
Website use
You agree to use this website only for lawful purposes and in a way that does not damage, disable or interfere with the operation or security of the website.
We may update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security or technical reasons.
Limitation of liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
Subject to your statutory rights, we are not responsible for losses that could not reasonably have been expected to result from your use of the website or purchase of products.
Changes to these terms
We may update these Terms of Service from time to time. The version that applies to your order will be the version in effect when your order is accepted.
Governing law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you.
Contact
If you have any questions about these Terms of Service, your order or our products, please contact us using the contact details provided on our website.